Return & Refund Policy

Return & Refund Policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse.

Before returning an item, please always contact us prior to returning the items.

Time limit for accepting return is within 7 days of receiving the items.

Circumstances for Returnable Items

Items that can be returned/refunded or exchanged must follow the criteria as below:

1. Items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color/texture, which must not be unwashed/unworn/unused.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 7 days warranty time-frame.

2. Items washed, worn and used.

3. Items received in the correct size/color/texture.

Notes: All returns must be authorized by our customer service team. 

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see aboved), please send an email to our customer service team stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a authorization along with our return address.

3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

Return Shipping Costs

1. All shipping fees are at the customers' expense. This includes shipping fees for a return/refunded or exchanged. 

2. Please contact your local express company to confirm the actual return shipping fee. 

Time of receiving the refund

Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

Kindly allow between 3-6 business days for our customer service team to process your request. After this, please note the refund times below: 

For Credit Card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.